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FAQs & Shipping

KALEIDO™  FAQs

- I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2 - 3 business days of processing and production time for your order to ship out.

- HOW LONG IS THE SHIPPING TIME?

Average tranist times is 7/14 Busniess days

- WILL I RICEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fullfillment centers across the globe as our product research team spends the time to source for quality yet affordable products

- CAN I CANCEL MY ORDER?

Yes, you can cancel your order without penality. You can cancel your order within 24 hours of purchase for the cancellation to be applied, by writing an email to info@kaleidolamp.com. All you have to do is send us an email with the subject "CANCEL ORDER N° (order number)

!!!ATTENTION!!!

Orders placed after 18:00 UTC+1 on Friday until 23:59 UTC+1 on Sunday cannot be cancelled.

- I HAVE ENTERED AN INCORRECT ADDRESS

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately at info@kaleidolamp.com. If the address is wrong, we can correct this within 24 hours 

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